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Frequently Asked Questions

Answers to the most common PVRMC related registration and billing questions.

Frequently Asked Questions

Billing Frequently Asked Questions (FAQ)
Following are questions patients and or family members may have regarding PVRMC’s billing procedures.  Click the plus sign to see an answer for each question.
What am I responsible to pay when I visit the hospital?
You are responsible for your Co-Pay and your remaining Deductible

Self-Pay Patients are responsible for self-pay pricing.

Please contact us at (855) 225-9275 for additional information.

I have insurance, why am I receiving a bill?
If you receive a bill and you have insurance, you may owe a balance because of your Co-Ins, Co-Pay, and/or Deductible.
Can I pay my bill online?
This feature is under development and coming soon.  Watch our site for updates.
Can I set up a payment plan?
Yes. Call (855) 225-9275. Our billing team will set you up on a payment plan.
What do I do if I can’t pay my bill?
Call (855) 225-9275 they will assist you with a payment plan.
What if I have a credit balance or a refund?
Call (855) 225-9275 they will be able to assist you.
Who do I call with questions about my bill?
Please contact our billing team (855) 225-9275
When will I receive a bill? When is the bill due?
You will receive a bill after it has been filed with insurance and insurance payments and adjustments have been made to the account. The Bills are due 30 days from the statement day printed on the statement you receive.
What is Co-Insurance, Co-Pay, and Deductible?
Co-Insurance is the percentage of costs of a covered health care service you pay after you pay your deductible.

How it works: You’ve paid $1,500 in health care expenses and met your deductible. When you go to the doctor, instead of paying all costs, you and your plan share the cost. For example, your plan pays 80 percent. The 20 percent you pay is your coinsurance.


The Deductible is the amount you pay for health care services before your health insurance begins to pay.

How it works: If your plan’s deductible is $1,500, you’ll pay 100 percent of eligible health care expenses until the bills total $1,500.


Copay is a fixed amount you pay for a health care service, usually when you receive the service. The amount can vary by the type of service.

How it works: Your plan determines what your copay is for different types of services, and when you have one. You may have a copay before you’ve finished paying towards your deductible. You may also have a copay after you pay your deductible, and when you owe coinsurance.