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PVRMC Patient & Visitor Guide

Thank you for choosing Pauls Valley Regional Medical Center to meet your healthcare needs. We consider it a privilege to serve you and your family. The goal of every Pauls Valley Regional Medical Center staff member is to make your stay as pleasant and as comfortable as possible while following the medical care plan specially designed for you by your physician. Please do not hesitate to ask questions about your care or any of the hospital’s services.

 

Patient & Visitor Guide
The information presented below covers a wide range of hospital services and policies. If you need additional information, please call us at (580) 782-3353 ext 222. 

We will do our best to resolve any difficulties that might arise while you are here or pass along any suggestions or compliments that you may have.

Admissions

Patients may pre-admit once admission has been scheduled. Admissions are processed via the registration clerks in the front lobby. After hours admissions are processed at the registration desk in the Emergency Department. Once you arrive on the nursing unit, the staff will help you get acquainted with your room and your surroundings. 

Patients undergoing outpatient surgery should report to the registration desk in the front lobby. Outpatient registration hours are Mon – Fri; from 8:00 am until 5:00 pm. 

What to Bring

You will need to bring a small number of personal items to the hospital, such as pajamas, robe, slippers, and personal toilet articles including cases for glasses, contact lenses, hearing aids and dentures. If you don’t have these items, we can provide them for you. If you bring with you or any of the prior mentioned items are brought to you after your admission, please make sure your nurse is aware that you have them in your possession. These items are your responsibility. Pauls Valley Regional Medical Center can’t be held responsible for lost items, but we will do everything we can to help you protect your personal items. Bring your driver’s license, insurance card, claim forms, and your co-pay and deductible amounts.

Do Not Bring

Do not bring watches, jewelry, cash or other valuables to the hospital. Pauls Valley Regional Medical Center will only be responsible for these items if they are deposited into our safe. Ask your nurse about safe deposits upon admission. If you bring your personal medications with you, you will need to give them to your nurse to be stored until your discharge. Your physician and the hospital pharmacy will provide all of your medication while you are in the hospital. There may be instances when we don’t stock a particular medication or a particular strength of medication and may need to use your personal medications at no cost to you. However, it is important to provide your physician with a list of all medications that you are currently taking including strengths and frequency.

Cafeteria

The cafeteria, located towards the front of Pauls Valley Regional Medical Center, is open to patients for breakfast, lunch and dinner Monday through Friday. On weekends and holidays we provide breakfast and lunch. The hours are: 

Weekdays
Breakfast 7:30 am to 10:00 am
Lunch 11:30 am to 1:30 pm
Dinner 5:00pm to 5:45pm   

Weekends
Breakfast 8:00am to 9:30am
Lunch 11:30am to 1:00pm
Dinner -5:00 5:45

Visitor may purchase snacks 24 hours per day from the vending machines located in the main lobby waiting room. Soft drink machines are located in main lobby waiting room as well.

Closed Caption TV

Closed caption television is available to all patients with TV’s in their rooms. Please contact the nurse’s station for instructions to change the settings on your television to closed captioning.

Discharge

When you are medically ready to leave the hospital, your physician will write a discharge order on your medical chart. Your nurses and your physician will discuss discharge information with you, including special diets, medications and limitations on your activities. You will be given written discharge instructions for reference after discharge. The case manager will assist you in making arrangements for home care or other community services, if needed. Your physician will let you know if an office visit is necessary after discharge. 

Be sure to check your room for all personal belongings and reclaim any valuables from the hospital safe. When your transportation arrives, please allow your nurse to escort you from the hospital.

Family Waiting Room & Visiting Hours

For the convenience of your family and friends, Pauls Valley Regional Medical Center has a main waiting area in the lobby of the hospital. The visiting hours are open, however we request visitors stay only til 9:00 pm. Depending upon the condition of the patient visiting may be restricted. 

Children under the age of 12 must be accompanied by a responsible adult at all times when visiting the hospital. Please use caution when bringing young visitors to the hospital. Do not allow children with cough, fever, rash, sore throat, nausea, vomiting, diarrhea or recent exposure to illness to visit.

Latex Allergies

 In an effort to prevent or reduce exposure to known allergens, patients found to be allergic to latex will be treated with medical products which are free of latex or will be shielded from contact with latex. Please make sure your nurse is aware of any latex allergies.

Mail & Flowers

Cards and flowers sent by your family and friends to make your stay more pleasant are delivered daily. Mail received after you are discharged will be forwarded to your home. Mail for patients should be addressed as follows: 

Patient Name
Pauls Valley Regional Medical Center
One Wickersham Drive
Pauls Valley, OK 75334

Medicines

We will need a complete list of medicines you are currently taking, including those not prescribed or ordered by your doctor (example: over the counter medications, vitamins, herbal supplements). While in the hospital, please take only medicines administered by your nurse. If your medicines are not given to you at the same time as you normally take them, please let us know and we shall try to adjust schedules to match how you take them. Sometimes, meals or tests may hinder your normal medication routine. 

We use generic medicines when possible to help control costs. Because of this, some medicines may look different than your usual pills. If you have questions about the pills or any other medicines you are taking, do not hesitate to ask your nurse or physician.

Newspapers & Reading Materials

Local newspapers may be purchased from the Volunteer Gift Shop. The volunteers also have magazines and paperback books available for your use while in the hospital. Please ask your nurse if you would like something to read.

Pediatric Care

For the safety of our pediatric patients under the age of 12, we require an adult to stay with them at all times. If your child is under 2 years of age, we require the use of a crib for the safety of your child. On admission, you will be asked to review a Pediatric Safety/Security Guidelines form that will have guidelines for the safety of your child while in the hospital.

Telephones

The telephone at your bedside is for your use and convenience. To make local calls, dial “9” and wait for the dial tone, then dial your desired number. To make a long distance call from your room, press 9 and then press 0. A toll operator will answer and direct your call. 

Telephone Tips:

  • Medical/Surgical Room – dial (580) 782-3353, then the room number followed by a “0” 
  • Labor and Delivery and Obstetrics Room – dial (580) 782-3353 then the room number followed by a “0” 
  • Dialing the Hospital Operator from your room – Press “0” 
  • Placing a local call from your room – Press “9” then dial the number 
  • To reach an Outside Operator from your room – Press “9” then “0”
Financial Arrangements

When you are admitted, you should confirm financial arrangements for your care. If you have hospitalization insurance, please bring your identification card, and other pertinent information with you. 

Most insurance companies require pre-admission certification and a second opinion before surgery. Please review your pre-admission requirements and coverage and advise your physician of these requirements. This process must be complete before admission, unless it is an emergency. If this has not been done in accordance with the policy’s requirements, your insurance benefits may be reduced or denied. Also if the patient leaves the hospital “against medical advice” (“AMA”) your insurance may choose not to pay for the hospitalization.

As a courtesy, Pauls Valley Regional Medical Center will file a verifiable third-party claim and help in any way possible to expedite their payment. However, please remember that the patient is ultimately responsible for the hospital bill because an insurance policy is a contract between patients and their insurance company.

Most hospital insurance plans do not fully cover hospital bills. All bills are payable in full at the time of discharge unless financial arrangements have been made with the business office (580) 782-3353 before discharge. At the time of discharge, you should be prepared to pay the estimated balance due over the verifiable insurance coverage or make arrangements with the Business Office.

The Business Office will file your claim for insurance assigned to the hospital. If an insurance payment is less than our estimate, you will be billed for the balance due. Pauls Valley Regional Medical Center can provide payment arrangements and financing options. 

Assistance with Medicaid eligibility is available by calling the patient financial counselor at (580) 782-3353 ext 225.

Hospitals & Doctors Charge Separately

Once you are discharged from the hospital, you may receive a separate bill from the physician, anesthesiologist, or emergency department physician. These physicians are not employees of the hospital. 

If you have questions about the cost of a medical procedure, please call our Business Office Director at (580) 782- 3353 and we will be happy to help you.

Food Service

Because nutrition is an important part of your recovery, our dietitian prepares a variety of menus according to your doctor’s instructions. If your doctor wishes you to adhere to a special diet once you have left the hospital, our dietitian prepares a variety of diet instructions according to your doctor’s orders. To schedule an appointment with our dietician, call (580) 782–3353. 

If lab tests or x-rays delay your meal time, the nursing staff will be happy to order a tray after you return to your room. One guest tray will be provided free of charge for families of patients age 12 and under. Nourishment rooms are available on each nursing unit. A variety of snacks and beverages are provided for our patients.

Housekeeping

Pauls Valley Regional Medical Center (PVRMC) Housekeeping Services believes in providing our patients and visitors a safe and clean environment. Your room will be cleaned daily during your stay. If you need additional Housekeeping services, please don’t hesitate to contact us directly.

Smoking Policy

To protect your health and the health of others, Pauls Valley Regional Medical Center is a smoke and tobacco free hospital. Smoking will neither be permitted in any of the buildings on the Pauls Valley Regional Medical Center campus nor in any of the parking lots or on the grounds.

Valuables

We encourage you to entrust your valuables to a friend or relative while you are in the hospital. If you have valuables at the hospital please ask the nurse for a Special Valuable Envelope. Your valuables can be placed in the hospital safe, by the House Supervisor, once you have sealed them in the Special Valuables Envelope. The envelope must be filled out and signed by you or a responsible relative and your nurse. The content list will remain with your hospital chart and a copy of the list will be sealed inside the Valuables Envelope. Ask your Nurse about this hospital policy if you would like to use it. The hospital cannot be responsible for lost items unless they are placed in a Valuables Envelope. Glasses, contact lenses, hearing aids and dentures must be documented in your chart.